01 / Diagnose
Audit Friction
Map processes, uncover hidden bottlenecks, and isolate manual tasks ripe for automation.
AI-Driven Business Transformation
I architect AI systems and Salesforce integrations that process 200,000+ cases monthly with >99% accuracy across financial services — delivering 20+ FTE saved, 80%+ adoption across 1,500+ users at a KKR-backed financial infrastructure firm.
"AI does not transform businesses. The right diagnosis, the right system, and the discipline to scale it across 200,000 cases monthly — that is what does."
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Business Transformation Loop
Live in Production
⚠️ Manual Process
🐌 Slow Cycle Time
📊 Data Silos
AI + OPS
Design
🚀 20+ FTE Saved
⚡ 200K+ Cases/Month
👥 >99% Accuracy
Diagnose operational friction → design AI solution → measure business impact
20+
FTE Saved Annualized
Through AI systems & automation
200K+
Cases Monthly
>99% routing accuracy
1,500+
Active Users
80%+ organic adoption rate
55%
Faster Onboarding
KYC cut from 18 to 8 days
71
AI Initiatives
Delivered via DigiOps Programme
Methodology
How I Work
A rigorous process designed to turn operational friction into measurable efficiency.
02 / Architect
System Design
Structure secure RAG loops, agentic workflows, and human-in-the-loop validation checkpoints.
03 / Build
Deploy AI Stack
Develop pipelines with Python/SQL, call Vertex AI models, and bind systems using robust APIs.
04 / Adopt
Drive Engagement
Build intuitive UI surfaces inside existing platforms (e.g. Salesforce) to push organic adoption.
05 / Measure
Track & Scale
Validate FTE reductions, enforce strict compliance auditing, and tune model latency metrics.
"Here is how this methodology played out across three enterprise transformations at a KKR-backed financial infrastructure firm."
Portfolio
Selected Case Studies
Skill Matrix & Operations
NEXUS — Skill Matrix & Operational Intelligence Platform
Live · 300+ Employees
Role: Personal Lead
Before
Manual tracking across 300+ employees
Skill gaps and workload spread tracked in disconnected spreadsheets with no executive visibility.
After
Role-Based Self-Service Platform
Real-time BAU vs project visibility, bulk manager overrides, and executive telemetry dashboards.
Business Impact
300+
Employees tracked
Real-time
Skill & workload visibility
Python
SQL
Looker Studio
BigQuery
Read Case Study
Client Services & Knowledge
Dot, ODA & Transformer Bot — AI Knowledge Assistants
Live · Team Contribution
Role: Contributing Team Member
Before
16% info-request case volume
Support agents scanning manuals manually. High escalation rate.
After
Instant AI Answers
3 RAG bots in Salesforce with cited manuals, cutting escalation to 3% across 24 knowledge initiatives.
Business Impact
4+ FTE
Freed annually
16%→3%
Info case volume
Part of the team that designed and rolled out three RAG-based AI assistants powered by Vertex AI.
Vertex AI
RAG Pipeline
ChromaDB
Salesforce API
Read Case Study
Onboarding & Compliance
Intelligent Onboarding & KYC Automation
Live · 18 Days → 8 Days
Role: Personal Lead
Before
18-day manual vetting
Compliance officers vetting checklists and reference data offline.
After
8-day automated cycle
AI checklist extractor, 751 monthly screenings, real-time registry screening.
Business Impact
55%
Cycle speedup
1.0 FTE
Reclaimed + 100% audit
Vertex AI
Document Parsing
Reference APIs
Salesforce API
Read Case Study
Operations & Case Management
Auto-Triaging Ecosystem — Enterprise Case Routing at Scale
Live · 200K+ Cases Monthly
Role: Personal Lead
Before
Manual L1 triage burden
Inbound cases manually screened, routed, and categorized causing delays.
After
Autonomous Triage at Scale
Background routing, mass noise deletion, and duplicate flagging across 215,570+ monthly cases.
Business Impact
4.9 FTE
Reclaimed from triage
>99%
Routing accuracy
+1.88 FTE from duplicate flagging (15,206 monthly checks)
Salesforce
Python
Auto-Routing Logic
Duplicate Detection
Customer Experience & AI
Predictive Sentiment & Case Intelligence
Live · 20K+ Emails Analyzed
Role: Personal Lead (Prompt Engineering + Change Management)
Before
Reactive escalation handling
Reactive escalation handling — negative sentiment and high-risk tickets identified only after client impact, leading to delayed intervention
After
Predictive Intervention
Predictive Intervention — AI prompts I designed classify 20,000+ emails across MarkitWire and TriResolve with dual-category scoring (Client Services + Product) enabling proactive outreach before escalation
Business Impact
20K+
Emails Monthly
20%
Fewer Escalations
Designed all AI prompts for sentiment classification and led change management across Client Services teams. The dual-category framework (positive, negative, neutral) for both Client Services and Product domains enables managers to intervene proactively before clients escalate. Supported team-built integration of live call transcription and Salesforce summary glances.
Vertex AI
Prompt Engineering
Sentiment Classification
Salesforce
Change Management
Trade Operations & Reliability
Autonomous Failure Management
Live · 4,500+ Alerts Monthly
Role: Personal Lead
Before
Manual alert triage
Complex alerts including LimitHub and TOC FIX disconnections required reactive human investigation.
After
Autonomous Resolution
Automated investigation, commentary, and routing of non-actionable alerts without human initiation.
Business Impact
4,500+
Alerts/month handled
Zero
Human triage needed
Agentic AI
LimitHub Integration
TOC FIX
Auto-Routing
Enterprise CRM Architecture
Salesforce ERP Architecture & Integration
Live · Enterprise Core
Role: Personal Lead
Before
Manual trade pipeline mapping
Fragmented data syncs between Service Cloud and MarkitWire, creating operation blindspots and manual tracking bottlenecks.
After
Unified REST Connectors
Real-time Salesforce-MarkitWire REST connectors, Apex handler queues, and automated SOX permission validations.
Business Impact
35%
Silos reduced
100%
SOX compliance
Salesforce Architecture
Apex & LWC
Connected Apps OAuth
REST APIs
Scale
Built for Enterprise. Tested at Scale.
The systems I architect and contribute to operate in production across global financial services workflows.
200K+
Cases routed monthly
Auto-Triaging Engine
Personal Lead20K+
Client emails analyzed
Sentiment Intelligence (team)
Team Contribution4,500+
System alerts handled monthly
Failure Management
Personal Lead751
Compliance screenings monthly
KYC Automation
Personal Lead71
AI initiatives delivered
DigiOps Programme
Programme Contribution1,500+
Active enterprise users
Cross-Programme Adoption
Personal LeadData Intelligence
I Don't Just Build Systems. I Measure Their Impact.
Every AI product I ship includes a reporting layer that answers the questions leadership actually cares about.
⚡
Auto-Triaging Engine
Key Question How fast can we route 200,000+ cases monthly?
>99% Accuracy
Salesforce + Custom Routing
Personal Lead
🧠
Predictive Sentiment Analytics
Key Question Which clients are at risk before they escalate?
20K+ Emails Analyzed
Vertex AI + Email Pipeline
Team Contribution
🛡️
KYC Compliance Dashboard
Key Question Are all 751 monthly screenings compliant?
100% Compliance
Reference Registry APIs + Vertex AI
Personal Lead
📊
NEXUS Skill Matrix & Ops Intelligence
Key Question Who has capacity and what skills do we need for cross-training?
300+ Employees
GCP + BigQuery + Python
Personal Lead
🔧
Failure Management Console
Key Question Which 4,500 alerts need human attention?
Autonomous Routing
Jira API + LimitHub + TOC FIX
Personal Lead
📋
DigiOps Programme Tracker
Key Question Are our AI initiatives on track?
71 Initiatives Delivered
Jira + Confluence Pipeline
Programme Contribution
Built on: Looker Studio • Google BigQuery • GCP • Jira Open API • Salesforce Reports • Vertex AI • Python
Enterprise Stack
Capabilities & Frameworks
Interactive breakdown of my transformation stack, mapped directly to strategic decision systems.
Transformation Stack Layers
Ecosystem:
Mindset
The Questioning Method
Every transformation I have shipped started with one question. Most operational friction survives because nobody asks it.
"Why do we still do it this way?"
That single question has driven every product I have built. Most processes survive not because they work, but because nobody challenges them.
The question I asked
"Why are 150 spreadsheets the source of truth for global capacity?"
What it became
NEXUS Platform — 300+ employees, real-time skill & ops telemetry
The question I asked
"Why are we answering the same 200 questions manually every week?"
What it became
Dot & ODA RAG Assistants — 70%+ self-service resolution
The question I asked
"Why does KYC take 18 days when most of it is verifiable in minutes?"
What it became
Intelligent Onboarding — 55% cycle time reduction
Curiosity is not a personality trait. It is a professional method.
Authority
Recognition & Authority
Vetted achievements, media features, and internal honors from leading institutions.
Media Feature
InspireTech 2025
Times of India Feature
Recognized among leading young operators scaling enterprise AI and automation systems. Featured for designing advanced intelligent operations pipelines and RAG workflows that deliver quantifiable business transformation.
The Times of India
January 2025
OSTTRA Award
Q1 2026
Highflyer Award
Awarded for delivering Looker analytics and Salesforce auto-triaging models that reduced manual queue noise for global operations.
OSTTRA (KKR Portfolio)
OSTTRA Award
Q1 2025
Trendsetter Award
Awarded for building a serverless SOX compliance engine that replaced manual user access checks, saving 4.1 FTE.
OSTTRA (KKR Portfolio)
1st Prize
May 2023
LUMA Design Thinking
Won first place for architecting a user-centered product design solution to optimize high-impact operational friction.
Protiviti
Spot Awards
2024 - 2026
Multiple Spot Awards
Received multiple quarterly spot awards for rapid AI tooling deployment and continuous process improvement contributions.
OSTTRA (KKR Portfolio)
Trust Credentials:
🛡️ Lean Six Sigma
🏢 KKR Portfolio Impact
🎓 IBS PGPM Finance (9.0 CGPA)
Timeline
Career Journey
A track record of driving process automation, mobile deployment, and operational design.
AI Strategy
Jan 2026 - Present
Associate, AI Strategy & Ops
OSTTRA (KKR Portfolio). Architected AI systems and Salesforce integrations processing 200,000+ monthly cases with >99% accuracy. Delivered 20+ FTE in total annualized savings and 80%+ adoption across 1,500+ users.
Automation
Feb 2024 - Dec 2024
Senior OpEx Analyst
OSTTRA. Engineered SOX Compliance automation using Google Apps Script, eliminating 4.1 FTEs of manual audit work and compressing cycles from 45 to 5 days. Unlocked 2+ FTEs across 10+ Lean Six Sigma initiatives. Directed transition from Microsoft to Google Workspace, freeing 0.4 FTEs.
Mobile Apps
Nov 2020 – May 2022
React Native Developer (Two Roles)
Markup Designer → RPQ IT ServicesTwo consecutive React Native developer roles at RPQ IT Services (Noida, Sector 16, Apr 2021–May 2022) and Markup Designer (Noida, Sector 62, Nov 2020–Mar 2021). Managed full SDLC for iOS and Android, UI/UX in Figma, and CI/CD pipelines.
Academic
2022 - 2024
Academic & Finance Immersion
Dual MBA + PGPM in Finance & Analytics. Lean Six Sigma certification. Focused on process optimization, financial analytics, and structured problem-solving methods.
Academic Foundation
PGPM
2022 - 2024
PGPM, Finance & Analytics
ICFAI Business School, Gurgaon · CGPA: 9.0/10
MBA
2022 - 2024
MBA, Finance & Analytics
IFHE Hyderabad (Online) · CGPA: 8.75/10
BCA
2017 - 2020
B.C.A., Computer Science
Birla Institute of Technology, Mesra · CGPA: 7.52/10
Authenticity
Digital Garden
Brief log of lessons, experiments, and learnings as a systems builder.
⚠️
The "Prod" Incident
"Accidentally broke a production sheet during a 2024 database migration. Reinforced why read-only API scopes are vital."
💡
Vibe Coding
"Discovering that prompting is a new layer of code abstraction. Building a custom Gemini CLI changed my dev pipeline."
📖
Current Read
"Deep Work by Cal Newport. Applying structured focus methods to design clean, complex RAG assistant pipelines."
🔋
Obsession
"If a manual operational process takes more than 10 minutes, I will spend 10 hours building a clean automation loop for it."
🚀
AI Adoption
"Building AI is 20% of the work. Getting 1,500 people to use it is the other 80%."
Consultation & Engage
Let's build the
future together
I am open to strategic consultations on intelligent operations, process auditing, and scaling custom AI automation systems.
Consultation Offerings
- Process Vetting & AI Feasibility Audits
- Operational Excellence & Bottleneck Analysis
Areas of Focus
Agentic Workflows
Intelligent Operations
Process Digitization